Shipping policy

Welcome to Mathlearningbooks.store. We are committed to providing a reliable, transparent, and efficient shipping experience for every customer. Whether you are purchasing educational books, math workbooks, STEM learning resources, Montessori-inspired materials, children's activity books, drawing practice books, or classroom supplies, our goal is to ensure your order is processed carefully and delivered safely. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered. By placing an order through Mathlearningbooks.store, you agree to the shipping terms outlined below.

1. Shipping Coverage

Mathlearningbooks.store proudly offers Free Worldwide Shipping on all eligible orders. We currently ship to most countries and regions served by international shipping providers. Although we strive to provide worldwide delivery, certain remote areas, restricted regions, military addresses, or destinations affected by local regulations may experience limited shipping availability or extended delivery times.

2. Order Processing

Orders are typically processed within 1–3 business days after successful payment verification. During processing, every order undergoes payment confirmation, inventory verification, quality inspection, secure packaging, and shipment preparation. Orders placed on weekends or public holidays will begin processing on the next available business day. During major promotional events or holiday seasons, processing times may require additional time due to increased order volume.

3. Shipping Time

After your order has been shipped, the estimated delivery time is 7–10 business days for most destinations worldwide. Delivery estimates are provided for reference only and are not guaranteed. Actual delivery times may vary depending on customs clearance, carrier operations, weather conditions, transportation delays, local postal services, public holidays, or other circumstances beyond our reasonable control.

4. Free Worldwide Shipping

Mathlearningbooks.store is pleased to provide Free Shipping Worldwide without requiring a minimum purchase amount unless otherwise stated during special promotional campaigns. Shipping costs will generally be displayed as free during checkout for eligible destinations. Any customs duties, import taxes, brokerage fees, or government charges imposed by the destination country remain the responsibility of the customer unless otherwise specified.

5. Order Confirmation

After successfully placing an order, you will receive an order confirmation email summarizing your purchase. This confirmation verifies that your order has been received and entered into our processing system. If you do not receive an order confirmation shortly after completing your purchase, please check your spam or junk folder before contacting our customer support team.

6. Shipping Confirmation

Once your order has been dispatched, a shipping confirmation email will be sent whenever tracking information is available. This email normally includes your tracking number, shipment details, and estimated delivery information. Tracking updates may require several hours or, in some cases, up to 72 hours before becoming visible within the carrier's tracking system.

7. Tracking Your Order

Customers are encouraged to monitor shipment progress using the tracking information provided after dispatch. Tracking updates depend entirely on the shipping carrier and customs processing. During international transit, tracking may temporarily stop updating while packages are moving between countries or awaiting customs inspection. Temporary pauses in tracking information do not necessarily indicate that the shipment has been lost.

8. Multiple Shipments

Orders containing multiple products may occasionally be shipped separately. This may occur because products are stored in different fulfillment centers, require different packaging methods, or become available at different times. If multiple shipments are necessary, each package may receive its own tracking number. Receiving one package before another is completely normal and should not immediately be considered a missing shipment.

9. Shipping Carriers

To provide reliable worldwide delivery, Mathlearningbooks.store works with carefully selected international logistics providers and local delivery partners. Carrier selection depends on destination country, shipping route, package size, delivery efficiency, and current logistics availability. We reserve the right to choose the most appropriate shipping carrier for each individual order.

10. Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information during checkout. Please carefully verify your full name, street address, apartment or unit number, city, province or state, postal code, country, email address, and phone number before confirming your purchase. Orders delayed, returned, or lost due to incorrect shipping information provided by the customer may not qualify for reimbursement.

11. Address Changes

If you discover an error in your shipping address after placing an order, please contact us immediately. Address changes may only be possible before the order enters processing or shipment. Once a package has been dispatched, we are generally unable to modify the delivery address or redirect the shipment through the shipping carrier.

12. Customs And Import Charges

International shipments may be subject to customs inspections, import duties, taxes, brokerage fees, or other charges imposed by local government authorities. These charges vary by country and remain the responsibility of the customer unless otherwise stated. Customs procedures may occasionally delay deliveries beyond our estimated shipping timeframe.

13. Delayed Deliveries

Although most orders arrive within the estimated delivery period, delays may occasionally occur because of severe weather, customs inspections, transportation disruptions, carrier capacity, public holidays, natural disasters, political events, or other circumstances beyond our reasonable control. While we cannot guarantee delivery dates, our support team will gladly assist customers in monitoring delayed shipments.

14. Lost Packages

If your tracking information indicates that your package has been lost or has not moved for an unusually long period, please contact our customer support team. We will investigate the shipment with the shipping carrier or fulfillment partner. If the package is officially confirmed as lost, we may provide a replacement shipment, refund, or another appropriate resolution depending on the circumstances.

15. Delivered But Not Received

If tracking information indicates that your package has been delivered but you cannot locate it, please check your mailbox, parcel locker, front entrance, reception desk, neighbors, household members, or local delivery office before contacting us. If the package still cannot be located, we will work with the shipping carrier to investigate the situation. Packages confirmed as successfully delivered to the shipping address provided during checkout may not automatically qualify for replacement or refund.

16. Incorrect Or Incomplete Deliveries

If your order arrives incomplete or you receive an incorrect product, please contact us within 30 days of delivery. Please include your order number along with clear photographs of the received products and packaging. After reviewing the information, we will arrange a replacement, refund, or another suitable solution when appropriate.

17. Refused Deliveries

If a shipment is refused by the customer without prior authorization, additional shipping, handling, customs, or return transportation costs may be deducted from any applicable refund. Orders refused due to unpaid customs charges may also be subject to deductions where permitted by applicable law.

18. Unclaimed Packages

Customers are responsible for collecting shipments held at local post offices, parcel lockers, customs facilities, or carrier pickup locations. Packages that remain unclaimed and are returned to the sender may qualify for reshipment or partial refund after applicable shipping and handling expenses have been deducted.

19. International Shipping Restrictions

Customers are responsible for ensuring that products ordered from Mathlearningbooks.store comply with local import regulations within their destination country. We are not responsible for delays, refusals, confiscations, or destruction of products resulting from customs regulations, import restrictions, or government requirements beyond our control.

20. Shipping Damage

Although every order is packaged carefully before shipment, damage may occasionally occur during transportation. If your order arrives damaged, please retain all packaging materials and contact us immediately with photographs of both the product and the shipping package. Once verified, we will determine the most appropriate solution, including replacement, exchange, or refund where applicable.

21. Force Majeure

Mathlearningbooks.store shall not be held responsible for shipping delays or delivery failures resulting from events beyond our reasonable control. Such events include natural disasters, severe weather, floods, fires, earthquakes, pandemics, transportation disruptions, labor strikes, customs delays, government actions, cyberattacks, supplier shortages, or other force majeure events affecting normal business operations.

22. Policy Updates

We reserve the right to modify or update this Shipping Policy at any time to reflect changes in business operations, logistics providers, legal requirements, Shopify platform standards, or customer service procedures. Updated versions become effective immediately upon publication on our website.

23. Contact Information

If you have questions regarding shipping, delivery, tracking information, lost packages, delayed shipments, customs, or any shipping-related concerns, please contact our customer support team.

Mathlearningbooks.store

Business Address
1410 des Étamines St
Québec City, QC G1M 3P4
Canada

Email
sipport@Mathlearningbooks.store

Phone
(905) 852-3313

Our team is committed to ensuring that every educational resource purchased from Mathlearningbooks.store is carefully prepared, securely packaged, and delivered with the highest level of professionalism. We sincerely appreciate your trust and remain dedicated to providing a dependable worldwide shipping experience for parents, teachers, schools, homeschool families, and lifelong learners.