Refund policy

Welcome to Mathlearningbooks.store. We want every customer to shop with confidence when choosing educational books, math workbooks, children’s activity books, STEM learning resources, Montessori-inspired materials, puzzle books, drawing practice books, flashcards, and learning tools from our store. This Return & Refund Policy explains how we handle returns, refunds, exchanges, cancellations, damaged products, incorrect items, missing items, lost packages, and other order-related concerns. By placing an order through Mathlearningbooks.store, you agree to the terms described in this policy.

1. Return Window

Mathlearningbooks.store accepts eligible return requests within 30 calendar days from the date your order is delivered. If 30 days have passed since delivery, we may not be able to offer a return, refund, replacement, or exchange unless required by applicable consumer protection law. We recommend checking your order carefully as soon as it arrives so that any concerns can be reported within the allowed return period.

2. Return Eligibility

To qualify for a return, the product must be in its original or near-original condition, clean, complete, unused, and returned with all original packaging, accessories, manuals, inserts, cards, pieces, book covers, learning components, or included materials. Educational products such as workbooks, tracing books, drawing books, puzzle books, and activity books must not be written in, colored, completed, torn, stained, water-damaged, heavily bent, altered, or visibly used. Items showing clear signs of use may be refused or may qualify only for a partial refund.

3. How To Request A Return

To start a return, please contact us at sipport@Mathlearningbooks.store before sending any item back. Your message should include your full name, order number, email address used at checkout, product name, and the reason for your return request. If the item arrived damaged, defective, incorrect, or incomplete, please include clear photos of the product, packaging, and shipping label. Returns sent without prior authorization may be delayed, refused, or not eligible for refund processing.

4. Free Returns

Mathlearningbooks.store offers free returns within 30 days for eligible orders. Free returns generally apply when the item arrives damaged, defective, incorrect, incomplete, or significantly different from the product description. For returns based on customer preference, such as ordering the wrong item, selecting the wrong learning level, changing your mind, or no longer needing the product, eligibility will be reviewed based on the product condition and the circumstances of the order.

5. Damaged Defective Or Incorrect Items

Although we aim to inspect and prepare every order with care, shipping damage or fulfillment errors may occasionally occur. If your item arrives damaged, defective, incomplete, or incorrect, please contact us as soon as possible with your order details and supporting photos. Once the issue is reviewed and verified, we may offer a replacement, exchange, refund, or another appropriate resolution depending on product availability and the nature of the problem.

6. Missing Items

Some orders may arrive in separate packages, especially when multiple products are fulfilled from different locations. If part of your order appears to be missing, please first review your shipping confirmation and tracking details. If all packages have been delivered and an item is still missing, contact us with your order number and photos of the package received. We will review the issue and provide a replacement, refund, or another suitable solution if the claim is verified.

7. Exchanges

Exchanges may be available when an item arrives damaged, defective, incorrect, or when a suitable replacement is available. If you would like to exchange an item for another product, our support team will review the request and confirm whether the replacement is in stock. If the requested replacement is unavailable, we may offer a refund or recommend another educational product.

8. Order Cancellations

Orders can only be canceled before they enter processing, packing, or shipment. If you need to cancel an order, please contact us immediately at sipport@Mathlearningbooks.store. Once an order has shipped, cancellation is no longer possible, and the order must be handled through the return process after delivery. Approved cancellations will be refunded to the original payment method.

9. Refunds

Once your return is approved and, when required, the returned item is received and inspected, your refund will be processed to the original payment method used at checkout. Refund processing times vary depending on your bank, card provider, or payment service. Mathlearningbooks.store cannot control how long your financial institution takes to post the refund after it has been issued.

10. Partial Refunds

Partial refunds may be granted in certain situations, including when an item is returned with minor signs of handling, damaged packaging, missing accessories, incomplete components, or when only part of an order is affected. If a product set, workbook bundle, classroom pack, flashcard set, or learning kit is returned incomplete, the refund may be reduced to reflect the missing or used components.

11. Non Returnable Items

Certain items may not be eligible for return, including books or workbooks that have been written in, completed, colored, traced, damaged, personalized, altered, or heavily used. Digital downloads, printable worksheets, gift cards, final sale items, customized products, and products clearly marked as non-returnable may also be excluded from return eligibility. Items returned with stains, odors, water damage, missing pages, torn covers, missing pieces, or signs of misuse may be refused.

12. Product Condition Requirements

Educational materials must be returned in a condition suitable for resale. This is especially important for math workbooks, children’s activity books, tracing books, drawing practice books, puzzle books, STEM kits, flashcards, and classroom learning materials. Light inspection is acceptable, but permanent use, writing, coloring, cutting, folding, or removing pages may make the product ineligible for a full refund.

13. Bundles Sets And Multi Packs

If your order includes a bundle, set, multi-pack, classroom pack, or learning kit, all included items must be returned together unless we approve otherwise. Missing books, cards, pieces, accessories, manuals, or components may result in a partial refund or return refusal. Promotional gifts included with a purchase may also need to be returned if the original item is refunded.

14. Lost Packages

If tracking indicates that your package is lost or has not moved for an unusual period, please contact us so we can investigate with the carrier or fulfillment partner. If the package is officially confirmed as lost, we may provide a replacement, refund, or another suitable resolution. If tracking shows the package was successfully delivered to the address provided at checkout, the order may not automatically qualify as lost.

15. Delivered But Not Received

If tracking shows delivered but you cannot find your package, please check your mailbox, front door, side entrance, reception desk, parcel locker, building mailroom, neighbors, and local carrier office. If the package still cannot be located, contact us and we will review the case. Mathlearningbooks.store is not responsible for packages delivered to an incorrect or incomplete address provided by the customer, but we will do our best to assist whenever possible.

16. Incorrect Shipping Address

Customers are responsible for entering a complete and accurate shipping address at checkout. Please verify the recipient name, street address, apartment or unit number, city, province or state, postal code, country, phone number, and email address before placing your order. If an incorrect address is provided and the package is delivered, delayed, lost, returned, or refused, we may not be able to issue a full refund.

17. Refused Or Unclaimed Packages

If a package is refused, not collected, or returned because the customer did not claim it from a post office, parcel locker, customs office, or carrier pickup point, refund eligibility will depend on whether the package is successfully returned and received in acceptable condition. Shipping, handling, customs, or return-related costs may be deducted where applicable.

18. International Returns

Because we offer worldwide shipping, return procedures may vary depending on destination country, carrier, customs rules, and local regulations. Customers must follow the return instructions provided by our support team. Unauthorized international returns may be delayed, rejected, or not properly processed.

19. Customs Duties And Import Fees

Customs duties, import taxes, brokerage fees, or other government charges imposed by the destination country are generally the customer’s responsibility unless otherwise stated. If a package is refused due to unpaid customs fees, any refund may be reduced by shipping, return, customs, or handling costs where permitted by law.

20. Sale Items And Promotions

Discounted products may still be eligible for return if they meet our return conditions, unless marked as final sale. If a refund is approved for a discounted item, the refund will be based on the actual amount paid after discounts, not the original full retail price. Promotional codes, free gifts, or special offers may not be reissued after a return.

21. Gifts

If an item was purchased as a gift, the original purchaser may need to contact us to process the return or refund. Refunds are normally issued to the original payment method used at checkout. Gift recipients may be asked to provide order details before we can assist.

22. Chargebacks

If you have an issue with your order, please contact us first so we can help resolve it. Filing a chargeback before contacting our support team may delay the resolution process. Once a payment dispute is opened, the payment provider may control the investigation, and our ability to provide direct assistance may be limited.

23. Fraud Prevention

We reserve the right to refuse, delay, or investigate returns and refunds that appear fraudulent, abusive, suspicious, or inconsistent with normal customer behavior. This includes repeated claims of missing packages, false damage claims, return abuse, chargeback abuse, altered evidence, misuse of promotional offers, or suspicious order activity.

24. Educational Disclaimer

Our products are designed to support learning, practice, creativity, focus, problem solving, and educational development. However, Mathlearningbooks.store does not guarantee specific academic results, test scores, learning outcomes, or skill improvements. Learning progress depends on many factors, including age, instruction, practice, learning environment, and individual ability.

25. Product Variations

Product colors, packaging, dimensions, cover designs, page layouts, printed tones, or minor details may vary slightly due to screen settings, lighting, manufacturing updates, publisher revisions, printing batches, or manual measurement differences. Minor variations that do not affect the product’s intended educational use are not considered defects.

26. Limitation Of Liability

To the maximum extent permitted by law, Mathlearningbooks.store is not responsible for indirect, incidental, special, punitive, or consequential damages related to product use, shipping delays, carrier issues, customs delays, incorrect addresses, educational outcomes, or customer misuse. Our total liability for any order will generally not exceed the amount paid for the affected product.

27. Policy Updates

Mathlearningbooks.store may update this Return & Refund Policy from time to time to reflect changes in business operations, Shopify practices, shipping partners, product categories, legal requirements, or customer support procedures. The latest version posted on our website will apply to purchases made after the update date.

28. Contact Information

For return requests, refund questions, damaged items, missing products, incorrect orders, cancellations, exchanges, or any other order-related support, please contact us using the details below.

Mathlearningbooks.store
1410 des Étamines St, Québec City, QC G1M 3P4, Canada
Email: sipport@Mathlearningbooks.store
Phone: (905) 852-3313

We are committed to providing a calm, clear, and reliable shopping experience for parents, teachers, homeschool families, students, and lifelong learners who trust Mathlearningbooks.store for educational books and learning resources.